Accessibility Statement — Millbank Gardening Services

This Accessibility Statement applies to our gardening services in Millbank and to the information we provide about our Millbank gardening services and garden maintenance in Millbank. We aim to make all aspects of our garden care accessible to everyone. Our goal is to meet recognised accessibility standards and to remove barriers so that customers with a wide range of needs can access and engage with our services.

We follow a clear accessibility policy based on WCAG 2.1 AA compliance. That means we design with contrast, predictable navigation, clear headings and text alternatives for non-text content. Our Millbank garden maintenance teams receive training to ensure information given in person or in printed form can be provided in accessible formats where reasonably possible.

We provide guidance for staff to support visitors and clients with varied needs when booking or receiving yard work and garden upkeep. Our commitments include:

• Adhering to WCAG 2.1 AA for digital content where applicable
• Improving accessibility of documents and images used in proposals
• Providing alternatives to visual instructions when required

How we support screen readers and keyboard navigation

We test our digital materials and client-facing documents with common screen readers to improve compatibility with assistive technologies. Our content structure uses clear headings, semantic markup, and consistent layout to help screen-reader users navigate information about our gardening services Millbank area offerings. Where possible, we label controls and ensure interactive elements are reachable via keyboard.

For keyboard navigation we prioritise focus order, visible focus indicators and skip-links where appropriate. This supports customers who rely on keyboard-only interaction for booking visits, checking service details or accessing care instructions. These adjustments are part of our ongoing accessibility testing and maintenance plan.

Materials such as quotes, checklists and safety instructions are reviewed for plain language and available in alternative formats on request. We also aim to ensure maps, site photos and planning diagrams used in our Millbank garden care proposals include text descriptions that convey the same information.

Ongoing improvements and assessments

Accessibility is an ongoing process. We regularly assess our practices across garden maintenance operations and client communications, and we prioritize fixes that have the greatest impact. Regular checks include manual reviews, automated scans and real-world tests with assistive technologies and people with lived experience of access needs.

When we provide in-person support, our staff are encouraged to ask how best to communicate and to offer alternatives such as large-print instructions, audio summaries or a step-by-step verbal walkthrough of garden tasks. Our commitment to inclusive Millbank gardening services includes flexibility to meet individual access needs.

If you encounter an accessibility barrier or require information in a different format, please contact our Accessibility Team using the contact channels you already have for our services or through the account or booking method you used. We will respond to requests and provide reasonable adjustments to ensure service access. We aim to acknowledge requests promptly and to resolve issues quickly.